Global network giant Cisco was in need of a custom knowledge base for tech support staff. One that would ease onboarding, provide standard responses for frequently asked questions and manage document templates for common customer interaction use cases. Cisco tapped Calcey to build this solution.
Calcey designed and built a bespoke mobile app knowledge base, allowing Cisco’s personnel to access all required content on the go. The solution also encompassed a web-based admin portal through Cisco would manage the contents of the knowledge base.
Calcey’s knowledge base solution was deployed across Cisco’s tech support teams globally.