Case study

Cisco

Knowledge management tools for a global technology giant

Challenge

Global network giant Cisco was in need of a custom knowledge base for tech support staff. One that would ease onboarding, provide standard responses for frequently asked questions and manage document templates for common customer interaction use cases. Cisco tapped Calcey to build this solution.

Solution

Calcey designed and built a bespoke mobile app knowledge base, allowing Cisco’s personnel to access all required content on the go. The solution also encompassed a web-based admin portal through Cisco would manage the contents of the knowledge base.

Impact

Calcey’s knowledge base solution was deployed across Cisco’s tech support teams globally.

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